Overview
Troubleshooting
Answers to the questions people ask when numbers look wrong: zero visibility, sudden drops, missing engines and uncited pages.
Visibility is zero
A visibility score of 0% usually has a setup cause, not a reputation one. The six causes in the order to check them, with how to confirm each and how to fix it.
Score dropped
Most visibility drops come from how the number is measured (a changed prompt set, filters or engine mix) before they come from a real loss. How to tell which one you are looking at.
Page not cited
You have a page that should answer a prompt, yet AI engines cite other sites. The usual reasons, from content gaps to blocked crawlers, and how to check each in AmICited.
No data for an engine
One AI engine shows nothing while others have answers. Whether the engine never ran, ran and ignored you, or is not on your plan, and how to tell the difference.
Setup mistakes
The setup choices that most often make AmICited numbers misleading or burn credits: brand names, prompt sets, schedules, countries, competitors and tags. How to spot each one and fix it.