Discussion E-commerce Product Recommendations

E-commerce folks: How do you get your products recommended when users ask AI for buying advice?

EC
EcommerceMarketer_Jake · Director of Marketing, DTC Brand
· · 91 upvotes · 10 comments
EJ
EcommerceMarketer_Jake
Director of Marketing, DTC Brand · December 28, 2025

We sell consumer electronics. Pretty good brand, solid reviews, healthy Amazon presence.

The problem: When people ask ChatGPT “What’s the best [product category] for [use case]?” - we’re not in the recommendations.

I’ve tested dozens of queries. Competitors with WORSE products and reviews get recommended. We don’t.

Our current presence:

  • 4.5 stars on Amazon (5,000+ reviews)
  • Some tech blog coverage
  • Decent website
  • Small Reddit mentions

What I’ve noticed:

  • Same 3-4 brands keep appearing in AI recommendations
  • We’re not among them despite being a better product
  • When I ask “Why didn’t you recommend [our brand]?” AI says it doesn’t have enough information

Questions:

  • Where is AI getting its product recommendation data?
  • How do we become one of the “default” recommendations?
  • Is this about review platforms? Content? Something else?
  • Has anyone successfully broken into AI recommendations?

This is affecting real revenue. More people are asking AI before buying.

10 comments

10 Comments

PS
ProductAI_Specialist Expert AI Commerce Consultant · December 28, 2025

AI product recommendations are a different beast than Amazon rankings. Here’s where AI actually gets data:

Primary sources for product recommendations:

  1. Review platforms AI trusts:
  • Wirecutter (major weight)
  • CNET, TechRadar, Tom’s Guide
  • G2, Capterra, TrustRadius (for software)
  • Reddit discussions
  • Expert roundup articles
  1. NOT primary sources:
  • Amazon reviews (less weight than you’d think)
  • Brand websites (low credibility for recommendations)
  • Paid advertisements

Why you’re not showing up:

If AI says “not enough information” - it means your brand isn’t mentioned frequently enough in sources it trusts.

The competitive gap:

Those 3-4 brands appearing consistently probably have:

  • Wirecutter recommendations
  • Multiple expert review mentions
  • Strong Reddit presence
  • G2/Capterra profiles if applicable

Quick audit:

  1. Search Wirecutter for your category. Are you mentioned?
  2. Search “best [category] Reddit” - do you appear in discussions?
  3. Check if you’re on G2/Capterra
  4. Google “[your brand] vs [competitor]” - is there comparison content?

The gaps you find are your roadmap.

EJ
EcommerceMarketer_Jake OP · December 28, 2025
Replying to ProductAI_Specialist
Wirecutter hasn’t reviewed us, and I don’t know how to get on their radar. Is there a way to influence that, or is it just luck?
PS
ProductAI_Specialist Expert · December 28, 2025
Replying to EcommerceMarketer_Jake

Getting Wirecutter coverage isn’t luck, but it’s not easy either.

The reality:

Wirecutter reviews are editorial - you can’t pay for them. But you CAN increase odds:

  1. Submit for consideration They have a contact form for product submissions. Professional PR pitches help.

  2. Have a clear differentiator “Better value than market leader” or “Best for specific use case” - they need an angle.

  3. Be newsworthy New product launches, significant updates, or unique innovations get attention.

If Wirecutter is unrealistic right now:

Build presence in other trusted sources:

More achievable review sites:

  • Gear Patrol
  • Reviewed.com
  • Engadget
  • Niche category blogs (these often have higher AI weight in specific categories)

User-generated review platforms:

  • Reddit discussions (subreddits for your category)
  • Quora answers
  • Amazon questions (different from reviews)

Create the comparison content yourself: If no one else has written “[Your Brand] vs [Competitor]” - write it on your blog.

AI often cites brand blogs for comparison content if it’s balanced and helpful.

Timeline:

Building AI recommendation presence typically takes 3-6 months of consistent effort, not a quick fix.

RP
RedditStrategy_Pro Community Marketing Manager · December 27, 2025

Reddit is underrated for AI product recommendations.

Why Reddit matters:

AI systems heavily reference Reddit discussions because:

  • Authentic user opinions
  • Specific use case discussions
  • Question/answer format perfect for AI extraction

How to build Reddit presence (ethically):

  1. Don’t shill - Reddit will destroy you
  2. Answer questions helpfully - Even if not mentioning your product
  3. Be transparent - If you work for the brand, disclose
  4. Encourage organic mentions - Ask happy customers if they’re on Reddit

What actually works:

We got our product recommended by AI through Reddit by:

  • Identifying subreddits where our category is discussed
  • Having team members provide genuinely helpful answers (disclosed)
  • Running an AMA when we launched a new product
  • Encouraging power users to share their experiences

The compound effect:

When Reddit threads mention your product positively, and those threads rank for “[category] recommendation” searches, AI picks them up.

Warning:

Fake Reddit activity backfires. The community detects astroturfing and AI seems to pick up on negatively-discussed brands too.

Authentic presence only.

RS
ReviewPlatform_Strategy · December 27, 2025

The review platform strategy most brands miss:

Amazon reviews don’t translate to AI recommendations.

Amazon is a walled garden. AI can see some Amazon data, but it’s not the primary source.

What to prioritize instead:

For Consumer Products:

  • Wirecutter/NYT reviews
  • CNET, TechRadar, Tom’s Guide
  • Category-specific publications
  • YouTube review channels (transcripts get indexed)

For B2B/Software:

  • G2
  • Capterra
  • TrustRadius
  • Gartner Peer Insights

For Services:

  • Trustpilot
  • BBB
  • Industry-specific directories

The platform selection matters:

Different AI platforms weight different sources:

  • ChatGPT references G2 and Reddit heavily
  • Perplexity cites multiple sources per query
  • Google Gemini leans on Google-indexed content

Action items:

  1. Get on G2/Capterra even for consumer products (shows credibility)
  2. Actively solicit reviews on these platforms
  3. Respond to reviews (shows active engagement)
  4. Complete every field in your profile

I’ve seen brands go from 0 AI mentions to regular recommendations just by building G2 presence properly.

PE
ProductSchema_Expert · December 27, 2025

Technical side: Product schema helps AI understand what you sell.

Product schema that matters:

{
  "@context": "https://schema.org",
  "@type": "Product",
  "name": "Your Product Name",
  "description": "Detailed product description",
  "brand": {
    "@type": "Brand",
    "name": "Your Brand"
  },
  "offers": {
    "@type": "Offer",
    "price": "99.99",
    "priceCurrency": "USD",
    "availability": "InStock"
  },
  "aggregateRating": {
    "@type": "AggregateRating",
    "ratingValue": "4.5",
    "reviewCount": "5000"
  }
}

Why this helps:

AI systems parse structured data more reliably than page content. Schema tells them:

  • What you sell
  • Price point
  • Rating
  • Availability

Additional schema types:

  • Review schema for individual reviews
  • FAQ schema for product questions
  • HowTo schema for usage guides

Comparison content schema:

If you create comparison pages, mark them up properly so AI understands the comparison format.

Testing:

After implementing, test with Google Rich Results Test. If Google can parse it, AI likely can too.

CA
ComparisonContent_Amy · December 26, 2025

Comparison content is your secret weapon.

The insight:

When people ask AI “Which is better, X or Y?” - AI looks for comparison content.

If no comparison exists between your brand and competitors, AI can’t recommend you in those queries.

Comparison content strategy:

  1. Create [Your Brand] vs [Competitor] pages

Yes, on YOUR website. Make them balanced and fair. AI cites these.

  1. Address specific use cases

“Best [Product] for Small Apartments” “Best [Product] for Beginners” “Best [Product] Under $100”

  1. Comparison table format
FeatureYour BrandCompetitor ACompetitor B

Tables are highly extractable by AI.

  1. Include honest pros/cons

AI trusts balanced content. One-sided content gets deprioritized.

Results we’ve seen:

After creating 10 comparison pages, our brand started appearing in ChatGPT responses for comparison queries within 6 weeks.

The content created a citable source that didn’t exist before.

IT
InfluencerPath_Tom · December 26, 2025

YouTube reviews impact AI recommendations more than people realize.

Why YouTube matters:

  1. YouTube transcripts get indexed
  2. Video reviews often rank for “[product] review”
  3. Popular YouTubers are treated as experts by AI

Strategy:

  1. Identify reviewers in your category Who reviews products like yours? Make a list.

  2. Send products for review Many mid-tier YouTubers accept products for honest reviews.

  3. Don’t demand positive coverage Honest reviews build credibility. Paid promotional content is flagged.

  4. Create your own YouTube content Product demos, comparisons, use case videos.

The multiplier effect:

When a respected YouTuber mentions your product, their review often:

  • Ranks in search
  • Gets cited by AI
  • Gets referenced in written articles

One good YouTube review can cascade into multiple AI citation opportunities.

EJ
EcommerceMarketer_Jake OP Director of Marketing, DTC Brand · December 25, 2025

This thread revealed what we were missing. AI product recommendations are about THIRD-PARTY VALIDATION, not just good products.

Key insights:

  1. Amazon reviews don’t translate to AI recommendations
  2. Wirecutter/expert reviews have massive weight
  3. Reddit presence matters more than expected
  4. G2/Capterra worth considering even for consumer products
  5. Comparison content creates citeable sources

Our action plan:

Immediate (This Week):

  • Create G2 profile (hadn’t considered for consumer brand)
  • Audit Reddit presence in our category subreddits
  • Implement Product schema across product pages

Month 1:

  • Create 5 comparison pages ([Us] vs [Competitors])
  • Start outreach to mid-tier tech YouTubers
  • Build Reddit engagement strategy (authentic, not shill)

Month 2-3:

  • PR push to get reviewed by Engadget/Gear Patrol (more achievable than Wirecutter)
  • Encourage customers to leave reviews on non-Amazon platforms
  • Create use-case specific landing pages

Month 3-6:

  • Build toward Wirecutter consideration
  • Continue community engagement
  • Monitor AI recommendation improvements

What we were doing wrong:

  • Focusing only on Amazon reviews
  • Not creating comparison content
  • Ignoring third-party review platforms
  • No Reddit strategy

Thanks everyone - this is a completely different playbook than traditional e-commerce marketing!

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Frequently Asked Questions

How do AI systems decide which products to recommend?
AI product recommendations are influenced by: presence on authoritative review sites (G2, Wirecutter, CNET), user-generated reviews and ratings, brand mentions across trusted sources, structured product data (schema markup), and content that directly compares products. AI weighs third-party validation heavily over brand-created content.
Why might smaller brands get AI recommendations over larger competitors?
AI recommendations don’t necessarily favor brand size. Smaller brands may outperform when they have: better presence on AI-indexed review platforms, more detailed and recent product reviews, stronger Reddit/community discussions, better-structured product content, and more mentions in expert roundups or comparison articles.
What's the fastest way to improve product visibility in AI recommendations?
Fastest improvements: Get listed on major review platforms (G2, Capterra, Wirecutter), encourage detailed customer reviews mentioning specific use cases, create comprehensive comparison content on your site, implement Product schema markup, and generate Reddit/community discussions about your products. Results can show within 4-8 weeks.

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